Shipping policy

Desmadre Spa Shipping Policy

Effective Date: [insert date]

Thank you for shopping with Desmadre Spa. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review the information and contact us immediately if there are any errors.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes 5-7 business days, depending on your location.
  • Express Shipping: Delivery typically takes 2-3 business days, depending on your location.
  • International Shipping: Delivery times vary based on destination and customs processing. Please allow 10-20 business days for delivery.

3. Shipping Rates

  • Standard Shipping: [Insert standard shipping rate]
  • Express Shipping: [Insert express shipping rate]
  • International Shipping: Shipping rates vary based on destination and will be calculated at checkout.

4. Shipping Restrictions

  • We currently ship to addresses within [insert country] and select international locations.
  • We do not ship to P.O. boxes or APO/FPO addresses.

5. Order Tracking

  • Once your order has shipped, you will receive an email with tracking information. You can track your order using the tracking number provided.

6. Shipping Delays

  • While we strive to meet our delivery estimates, please note that shipping times may be affected by factors beyond our control, such as weather, carrier delays, and customs processing for international orders. We are not responsible for delays caused by such factors.

7. Shipping Insurance

  • All orders are insured against loss or damage during transit. If you receive a damaged package, please contact us within 48 hours of delivery to file a claim. Please retain all packaging materials and damaged items for inspection.

8. International Shipping Duties and Taxes

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.

9. Incorrect Shipping Address

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping costs to resend the order.

10. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim. We will assist you in the process, but we cannot guarantee a resolution.

11. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: [insert email address]
  • Phone: [insert phone number]
  • Address: [insert business address]

Thank you for shopping with Desmadre Spa. We appreciate your business and strive to provide you with an excellent shipping experience.